What is an AI receptionist?

An AI receptionist is a voice-based system that answers incoming phone calls on behalf of your business, collects caller information, handles common enquiries, and routes calls appropriately — 24 hours a day, 7 days a week.

Can the AI receptionist handle bookings?

Yes. The Soleraq AI Receptionist can collect booking requests, gather the information needed to confirm an appointment, and pass the details to your team for confirmation.

What happens if the AI can't answer a question?

If the AI cannot handle a query, it collects the caller's details and escalates to your team. No call is left unresolved.

AI Receptionist — Never Miss a Call Again

What Is the Soleraq AI Receptionist?

The Soleraq AI Receptionist is a 24/7 voice-based system that answers your incoming calls, collects caller information, handles common enquiries, and routes calls to the right person — even when your team is unavailable.

Unlike a voicemail or an IVR menu, the AI Receptionist holds a natural conversation with your callers. It can answer questions about your services, collect booking requests, take messages, and escalate urgent calls.

What It Does

Answers every call — 24/7 availability means no call goes unanswered, even outside business hours.
Collects caller details — Name, phone number, reason for calling, and any other information you need — collected naturally during the conversation.
Handles common enquiries — Pricing questions, service availability, location, opening hours — the AI answers based on your business information.
Routes and escalates — Urgent calls are escalated to your team. Routine enquiries are logged and summarised for follow-up.
Sends post-call summaries — After every call, you receive a summary of the conversation, the caller's details, and any actions required.

Who It's For

The Soleraq AI Receptionist is designed for service businesses that receive inbound calls — cleaning companies, care providers, trades, dental practices, property services, and more.

It's particularly valuable for businesses that receive calls outside business hours, during busy periods, or when the team is on-site and unable to answer.

How It Works

1. A caller dials your business number. 2. The AI Receptionist answers and greets the caller using your business name. 3. It holds a natural conversation, collecting the information you need. 4. The call summary is sent to your team. 5. Your team follows up with full context.

Frequently Asked Questions

Does it sound robotic? — No. The Soleraq AI Receptionist uses natural language processing to hold fluid, natural conversations. Most callers cannot tell they are speaking to an AI.
Can I customise what it says? — Yes. You can configure the greeting, the information it collects, the questions it asks, and the escalation rules.
What if the AI can't answer a question? — If the AI cannot handle a query, it collects the caller's details and escalates to your team. No call is left unresolved.