Monitoring, maintenance & troubleshooting
Agree which AI systems, automations and integrations are covered, how issues are reviewed, and the maintenance and escalation responsibilities.
All solutions
Managed Intelligence & Ongoing Optimisation
Continuous Intelligence. Continuous Improvement.
Soleraq manages, monitors and improves agreed AI receptionists, follow-up and workflow automations for UK service businesses. We review changes with you as your operations evolve. Management is scoped and priced on a call.
What the service provides
Practical services, shaped around the work.
The right combination is agreed for your business. These are areas we can scope—not a bundled promise that every capability is included or available in every setup.
Operational reviews & workflow optimisation
Review agreed performance measures and operational friction. Prioritise useful changes with your team rather than promise a fixed number of improvements.
Communication & growth system management
Manage suitable communication workflows or lead generation activity where specifically included, with approved messaging, human-control points and campaign requirements.
Reporting, updates & advisory support
Scope reporting, technology updates, operational advisory support and continuous-improvement recommendations around your requirements and the agreed review cadence.
Problems we address
Where a better system can help.
- Useful automations without a clear maintenance owner
- Changing workflows or software dependencies
- Operational issues that are difficult to see and prioritise
- A need for continuing support without a new transformation programme
Who it is designed for
A suitable, independently scoped engagement.
For organisations wanting support after an implementation or help with suitable existing systems. A Soleraq build, Executive Advisory purchase or full transformation programme is not required. Existing-system access, documentation, compatibility and support boundaries are reviewed before an engagement is accepted.
What you receive
An agreed scope. Clear responsibilities.
- An agreed list of supported systems and management responsibilities
- Defined monitoring, maintenance, reporting and review arrangements
- Issue handling and human escalation within the agreed support scope
- Prioritised optimisation recommendations and separately approved changes where needed
How the engagement works
Understand. Agree. Put it to work.
- 01
Review the systems
Understand the existing setup, ownership, access, dependencies and support needs—whether Soleraq implemented it or not.
- 02
Agree the management scope
Define coverage, responsibilities, review cadence, exclusions and fees before support starts.
- 03
Manage & review
Carry out the agreed monitoring, maintenance and reporting; keep accountable people involved in issues and decisions.
- 04
Approve improvements
Review opportunities together. Agree any additional development or changed scope separately before proceeding.
Your next step
Find the right scope for your business.
Tell us which systems or workflows need ongoing attention and what your team currently manages. We can explore an independently scoped managed service or support after implementation.
Ongoing Management — custom quotation based on requirements. Professional fees are separate from third-party software subscriptions and usage charges.
Discuss Your Business
We work with suitable businesses across industries and international markets. Scope, availability and local requirements are confirmed for each engagement.
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