AI receptionists & voice agents
Scope call answering, routine information, enquiry capture and appropriate routing or human escalation around your business. Voice behaviour and available functionality are confirmed before implementation.
All solutions
Operational Automation & AI Systems
Custom AI receptionist and automation, built around your business.
This is not an off-the-shelf app. Soleraq designs your AI receptionist and automation around your calls, enquiries, calendar or CRM and follow-up rules. We build the agreed system, then manage and improve it monthly. The work is scoped and priced on a call.
What the service provides
Practical services, shaped around the work.
The right combination is agreed for your business. These are areas we can scope—not a bundled promise that every capability is included or available in every setup.
Enquiry replies & customer service
Design enquiry acknowledgement, lead qualification and routine response workflows. AI-drafted, human-approved replies can support your team without handing important conversations to unchecked automation.
Email & WhatsApp communication
Connect suitable email and WhatsApp workflows for customer updates, notifications and follow-ups. Channel access, permissions, provider requirements and approval rules are agreed for each project.
Appointments & follow-ups
Configure appointment-request and scheduling workflows, reminders and customer follow-ups where the selected systems support them. Confirmations and exceptions follow agreed business rules.
Recruitment & administration
Reduce repetitive application handling through scoped screening assistance, information collection and administrative coordination. Hiring judgements and consequential decisions remain with accountable people.
CRM, workflows & integrations
Connect enquiry records, operational notifications, task management and process hand-offs. Assess supported integrations first; introduce custom automation architecture only where there is a genuine need.
Problems we address
Where a better system can help.
- Missed or inconsistently handled enquiries
- Repetitive inbox and customer-service administration
- Scheduling and follow-up work that depends on manual chasing
- Disconnected records, duplicate entry and unclear hand-offs
Who it is designed for
A suitable, independently scoped engagement.
For organisations with a defined communication or workflow problem, including teams that want to improve existing tools rather than replace their whole operating model. Automation can be purchased independently of Executive Advisory or a full transformation programme.
What you receive
An agreed scope. Clear responsibilities.
- An agreed workflow scope, system dependencies and human-control points
- The approved configuration, automation or integrations within that scope
- Testing and handover arrangements agreed before rollout
- A clear distinction between confirmed functionality, scope-dependent integrations and any planned development
How the engagement works
Understand. Agree. Put it to work.
- 01
Understand the workflow
Review the task, current systems, communication channels and exceptions. Agree what should be automated and what stays human.
- 02
Agree a practical scope
Confirm feasibility, available capabilities, provider dependencies, professional fees and third-party costs before implementation.
- 03
Configure, connect & test
Implement approved workflows and test agreed scenarios, permissions and escalation paths before release.
- 04
Handover or optional management
Agree adoption and handover. Choose separately scoped monitoring and maintenance only if required.
SONIA is the operational intelligence concept within the Soleraq ecosystem: connecting business information, communication, workflows, automation and performance insight. Confirmed functionality, configured connections and planned developments are distinguished in each scope; it is not a promise of unrestricted autonomous action.
Your next step
Find the right scope for your business.
Tell us which workflow or communication channel needs attention and which systems you use. We can explore an appropriately scoped solution without requiring a full transformation programme.
Automation Implementation — custom quotation. Professional service fees are separate from third-party software subscriptions and usage charges.
Explore Automation Solutions
We work with suitable businesses across industries and international markets. Scope, availability and local requirements are confirmed for each engagement.
View pricing